User pains
Each delay in airplane maintenance shops costs thousands. All information about the progress was organized in excel spreadsheets by the deparment. Planning Direction department is not close to the maintenance lines so every time each of the employees had to update the progress of the lines, he/she would walk around 5 minutes and either get the progress from whiteboards onsite or ask mechanics about the progress.
Target goal
Reduce by 80% the time of the employees to monitor the progress and automate the process. Get fast overview of the progress of each lines in the 5 repairing facilities across the world on a largescale TV located in the department.
Tasks conducted
Get client requirements about different screens informationMake IA to organize and define main menu + screens contentLo-fi wireframes prototype which was tested onsideIterationDesign with corporate brand stylesHi-fi prototype tested onsiteFinal iterationProject delivery
Timeline
8 weeks
👉 All time visible progress bars for overall progress in 5 locationsThus, employees can get real time information about the delays and communicate them with the stakeholders.
👉 Traffic light color schemeEasily visible and moreover understandable without any additional cognitive resource. Red, yellow and green are the most recognizable color scheme for success, attention and error which additionally help employees see where the progress needs additional attention.
👉 3 clicks away from the most detailed screenAs I said previously time is money in this business so getting information fast is the most desirable result which was defined in the business requirements. After iteration on low-fidelity prototype testing onsite I succeeded making the flow with minimal of 3 steps till the most detailed screen on the line.
👉 Design, test, iterate and communicateDuring all phases of the design I was responsible for communicating the project progress as well as discuss with the client details that are strongly business ralated. For ex. in each individual shops (painting shop, etc.) there was a possibility the percentage to be over 100%. I needed more information about how this percentage is calculated so that I can choose the best UI element to represent it. One of the last iterations we made which unfortunately isn’t displayed here was making the main menu alligned from bottom. Until the last test made onsite we never actually test it on the large scale TV in the department because of shipping delays. This TV was more than 70 inches so when we tested it we saw that navigating through main menu is really hard because the icons were at 170 cm height. So we changed it to be in the bottom for easy access.
