

As a first in-house designer joining the team I discovered critical systematic design debt as the team of the developers had been self-implement UI for more than 2 years.
Business Impact:
- Every new feature = design from scratch (slow development)
- UI inconsistency eroded user trust (repetition builds confidence)
- Accessibility failures = legal/ethical risk
- White-label opportunities lost (no systematic theming process)
- Design-dev conflicts (no single source of truth)
Constraints:
This wasn't a 2-month isolated project. It was a 2-year ongoing evolution happening parallel to platform growth and visual redesign.
Foundation (2020 - 2021)
Core Analytics Redesign (2021 - 2022)
Platform Expansion (2022 - 2023)
Organisation:







✅ Tool modernization (Illustrator → Figma)
✅ Stopped design drift (design review required, no more dev self-shipping)
✅ Reduced 6+ button style inconsistent variants → 1 systematic component library
✅ WCAG accessibility compliance achieved
✅ White-label clients delivered (multiple production implementations)
✅ Platform evolution enabled (3 years of feature development on system)
✅ Single source of truth for both design and dev teams
Design Systems aren't static deliverables - they evolve with product growth. Built while shipping features, not by pausing the business. Proud to have introduced modern tools (Figma), stopped developer-driven drift, and enabled 3 years of scalable development.
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